The agency will not tolerate employee disciplinary violations that occur during the service delivery process!
CRRSA: March 16/2017
Addis Ababa
The Civil Registration and Residency Service Agency of Addis Ababa City Administration, based on a customer complaint filed at the Lemi Kura Subdistrict 3 Office on February 26 at 10:52 AM, followed up on the matter. After collecting detailed information, the agency suspended Ato Natnael Bekele from his job without waiting for the disciplinary process and submitted his case for disciplinary action on March 4/2017.
Regarding this situation, 20 days after the incident and the correction, today, March 16/2017, ETV, in a press release, explained other detailed issues to the residents and informed them of the incident. His brother Setan presented it.
https://youtu.be/C0lhiEhE3X0?si=-4fPn-IFQ-89hazy
The institution has been working on many projects for the past two years to resolve high-level complaints about employee ethics, starting with training. It monitors the services provided by all 11 district offices and 119 woreda offices through a central camera. It has established a clear system for holding accountable those who complain about services. Although it has not been able to completely eliminate problems, it has made significant improvements in the service.
Although the agency is always ready to accept and correct the suggestions and complaints made by media institutions, it believes that institutions can be strengthened only when citizens are able to use the complaint resolution system established by the institutions.
The institution expresses its appreciation for the coverage and suggestion provided by ETV and respectfully states that any complaint or suggestion can be made by calling 7533. We respectfully state that the lack of discipline of one employee does not reflect the entire service delivery of the institution and that there are many employees who serve the community with sincerity and respect, and the agency is still working hard to correct such gaps.
For more information, suggestions or clarifications, call our customer helpline at 7533.
Website: https://www.aacrrsa.gov.et or id.gov.et
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Post Office No. (Box No: 20320
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